Article Sidebar
Main Article Content
Abstract
Purpose: This study aims to measure the level of community satisfaction as service users and improve the quality of public service delivery, especially Atma Kerthi services through the distribution of offerings (banten) which is carried out by the Government and Welfare Bureau of the Regional Secretariat of Bali Province.
Design/methodology/approach: The research approach used is descriptive. The population in this study were recipients of offerings distributed by the Bali Provincial Government through the Atma kerthi Program in 2021, totaling 343 recipients. Furthermore, the sample size is determined by the approach of Morgan and Krejcie, in order to obtain a sample of 181 respondents. Data were collected through questionnaires, then tabulated, and analyzed using quantitative descriptive analysis.
Findings: The composite community satisfaction index for the Bali Provincial Secretariat of Government and Welfare Bureau in the implementation of the Atma Kerthi program through the distribution of offerings is considered Good by the community and the quality of service is categorized B.
Implications: Although on average, community satisfaction shows a good value, it is still necessary to pay attention to the value per element. One of them is regarding the amount of aid, as well as the system and mechanism for the distribution of aid to be evaluated to suit the needs of the community and meet the standard of excellent service.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
References
- Damayanti, L. D., Suwena, K. R., Haris, I. A. 2019. Analisis Kepuasan Masyarakat Terhadap Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat (IKM) Kantor Kecamatan Sawan Kabupaten Buleleng. Jurnal Pendidikan Ekonomi Undiksha, 11 (1), pp. 21-32. https://doi.org/10.23887/jjpe.v11i1.20048
- Diahloka, C., Shaleh, A. B. 2013. Membangun Kualitas Pelayanan Publik Melalui Peningkatan Etos Kerja Pegawai. Jurnal Reformasi, 3 (1), pp. 19-24. https://doi.org/10.33366/rfr.v3i1.30
- Gedeona, H. T. 2013. Birokrasi Dalam Praktiknya Di Indonesia : Netralitas Atau Partisan? Jurnal Ilmu Administrasi, X (2), 232-245.
- Hardiyansyah. 2011. Kualitas Pelayanan Publik Konsep, Dimensi, Indikator dan Implementasinya. Yogyakarta: Penerbit Gava Media.
- Hidayah, D. D. 2020. Kualitas Pelayanan Publik (Studi Pelayanan Administrasi Kependudukan Di Kecamatan Cipatujah KabupatenTasikmalaya). Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara, 7 (1), pp. 28-34.
- Husni, M. A., Eko, I. 2013. Identitas Diri Ditinjau Dari Kelekatan Remaja Pada Orang Tua Di SMKN 4 Yogyakarta. Jurnal SPIRITS, 3 (2), pp. 1-92.
- Kurniawan, R. C. 2017. Inovasi Kualitas Pelayanan Publik Pemerintah Daerah. FIAT JUSTISIA: Jurnal Ilmu Hukum, 10 (3), pp. 569-586. https://doi.org/10.25041/fiatjustisia.v10no3.794
- Mahsyar, A. 2011. Masalah Pelayanan Publik di Indonesia Dalam Perspektif Administrasi Publik. Otoritas : Jurnal Ilmu Pemerintahan, 1 (2), pp. 81-90. https://doi.org/10.26618/ojip.v1i2.22
- Nuriyanto. 2014. Penyelenggaraan Pelayanan Publik Di Indonesia, Sudahkah Berlandaskan Konsep “Welfare State”? Jurnal Konstitusi, 11 (3), pp. 428-453.
- Permatasari, A. 2020. Pelaksanaan Pelayanan Publik yang Berkualitas. DECISION: Jurnal Administrasi Publik, 2 (1), pp. 51-56.
- Pratama, M. H., Supramudyo, G.T. 2015. Strategi Meningkatkan Kualitas Pelayanan Publik (Studi Deskriptif tentang Strategi UPTD Pengujian Kendaraan Bermotor Tandes Kota Surabaya dalam Meningkatkan Kualitas Pelayanan Pengujian Kendaraan Bermotor). Jurnal Kebijakan Dan Manajemen Publik,3 (3), pp. 90-98.
- Rezha, F., Rochmah, S., Siswidiyanto. 2013. Analisis Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat (Studi Tentang Pelayanan Perekaman Kartu Tanda Penduduk Elektronik (E-KTP) Di Kota Depok). Jurnal Administrasi Publik Mahasiswa Universitas Brawijaya, 1 (5), pp. 981-990.
- Rinaldi, R. 2012. Analisis Kualitas Pelayanan Publik (Studi pada Biro Umum Sekretariat Daerah Propinsi Sumatera Utara). Jurnal Administrasi Publik, 1 (1), pp. 22-34.
- Rukayat. Y. 2017. Kualitas Pelayanan Publik Bidang Administrasi Kependudukan Di Kecamatan Gamping. Jurnal Ilmiah Magister Ilmu Administrasi (JIMIA), XI (2), pp. 56-65.
- Suandi, S. 2019. Analisis Kepuasan Masyarakat terhadap Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat di Kantor Kecamatan Belitang Kabupaten OKU Timur. Journal PPS UNISTI, 1 (2), pp. 13-22. https://doi.org/10.48093/jiask.v1i2.8
- Yuningsih, R. 2016. Kualitas Pelayanan Publik Di Kantor Perwakilan Pemerintah Daerah Kabupaten Tolitoli di Kota Palu. Katalogis, 4 (8), 175-183.